Privacy Policy
We value the trust you place in us and recognize the importance of secure transactions and
information privacy. This Privacy Policy describes how Jagdish Flowers collect, use, share or
otherwise process your personal information through website www.jagdishflowers.in, its
mobile application, and m-site (hereinafter referred to as the “Platform”).While you may be
able to browse certain sections of the Platform without registering with us, however, please
note we do not offer any product or service under this Platform outside India. Your personal
information will primarily be stored and processed in India and may have data protection laws
that are different from those that apply in the country in which you are located. By visiting
this Platform, providing your information, or availing out product/service, you expressly agree
to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the
applicable service/product terms and conditions, and agree to be governed by the laws of
India including but not limited to the laws applicable to data protection and privacy. If you do
not agree please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store your information which is provided by you
from time to time. In general, you can browse the Platform without telling us who you are or
revealing any personal information about yourself. Once you give us your personal
information, you are not anonymous to us. Where possible, we indicate which fields are
required and which fields are optional. You always have the option to not provide information
by choosing not to use a particular service, product, or feature on the Platform.
We may track your buying behaviour, preferences, and other information that you choose to
provide on our Platform. We use this information to do internal research on our users'
demographics, interests, and behaviour to better understand, protect and serve our users.
This information is compiled and analysed on an aggregated basis. This information may
include the URL that you just came from (whether this URL is on our Platform or not), which
URL you next go to (whether this URL is on our Platform or not), your computer browser
information, and your IP address.
We may collect personal information (such as email address, delivery address, name, phone
number, credit card/debit card and other payment instrument details) from you when you
set up an account or transact with us or participate in any event or contest. While you can
browse some sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do require registration.
We use your contact information to send you offers based on your previous orders and your
interests.
If you send us personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the Platform, we may
collect such information into a file specific to you.
Use of Demographic / Profile Data / Your Information
We use your personal information to provide the product and services you request. To the
extent we use your personal information to market to you, we will provide you the ability to
opt-out of such uses. We use your personal information for handling and fulfilling orders;
enhancing customer experience; resolve disputes; troubleshoot problems; help promote a
safe service; collect money; measure consumer interest in our products and services; inform
you about online and offline offers, products, services, and updates; customize and enhance
your experience; detect and protect us against error, fraud and other criminal activity;
enforce our terms and conditions; and as otherwise described to you at the time of collection
of information.
With your consent, we may have access to your SMS, instant messages, contacts in your
directory, location, camera, photo gallery and device information. We may also request you
to provide your government issued ID cards/number. (i) check your eligibility for certain
products and services including but not limited to credit and payment products; (ii) enhance
your experience on the Platform and provide you access to the products and services being
offered by us, affiliates, or lending partners. You understand that your access to these
products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates
collect and analyse demographic and profile data about our users' activity on our Platform.
We identify and use your IP address to help diagnose problems with our server, and to
administer our Platform. Your IP address is also used to help identify you and to gather broad
demographic information.
We will occasionally ask you to participate in optional surveys conducted either by us or
through a third-party market research agency. These surveys may ask you for personal
information, contact information, date of birth, demographic information (like zip code, age),
attributes such as your interests, your purchasing behaviour or history, preferences, and
other such information that you may choose to provide.
Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to help
analyse our web page flow, measure promotional effectiveness, and promote trust and
safety. "Cookies" are small files placed on your hard drive that assist us in providing our
services. Cookies do not contain any of your personal information. We offer certain features
that are only available using a "cookie". We also use cookies to allow you to enter your
password less frequently during a session. Cookies can also help us provide information that
is targeted to your interests. Most cookies are "session cookies," meaning that they are
automatically deleted from your hard drive at the end of a session. You are always free to
decline/delete our cookies if your browser permits, although in that case you may not be able
to use certain features on the Platform and you may be required to re-enter your password
more frequently during a session. Additionally, you may encounter "cookies" or other similar
devices on certain pages of the Platform that are placed by third parties. We do not control
the use of cookies by third parties. We use cookies from third-party partners such as Google
Analytics for marketing and analytical purposes. Google Analytics help us understand how our
customers use the site. You can read more about how Google uses your personal information
here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics
here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at
the individual browser level, but if you choose to disable cookies, it may limit your use of
certain features or functions on the services.
Sharing of personal information
We may disclose your personal information to third parties, such as a business partner. This
disclosure may be required for us to provide you access to our products and services; for
fulfilment of your orders; for enhancing your experience; for providing feedback on products;
to collect payments from you; to comply with our legal obligations; to conduct market
research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising
activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and
investigate fraudulent or illegal activities related to our product and services. We do not
disclose your personal information to third parties for their marketing and advertising
purposes without your explicit consent.
We may disclose personal information if required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other
legal process. We may disclose personal information to law enforcement agencies, third party
rights owners, or others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement,
posting or other content violates the rights of a third party; or protect the rights, property or
personal safety of our users or the general public.
Links to Other Sites
Our Platform may provide links to other websites or application that may collect personal
information about you. We are not responsible for the privacy practices or the content of
those linked websites.
Security Precautions
We maintain reasonable physical, electronic, and procedural safeguards to protect your
information. Whenever you access your account information, we offer the use of a secure
server. Once your information is in our possession, we adhere to our security guidelines to
protect it against unauthorized access. However, by using the Platform, the users accept the
inherent security implications of data transmission over the internet and the World Wide Web
which cannot always be guaranteed as completely secure, and therefore, there would always
remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring
the protection of login and password records for their account.
Your Rights
We take every reasonable step to ensure that your personal information that we process is
accurate and, where necessary, kept up to date, and any of your personal information that
we process that you inform us is inaccurate (having regard to the purposes for which they are
processed) is erased or rectified. You may access, correct, and update your personal
information directly through the functionalities provided on the Platform. You may delete
certain non-mandatory information by logging into our website and visiting Profile and
Settings sections. You can also write to us at the contact information provided below to assist
you with these requests.
Your Consent
By visiting our Platform or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information (including sensitive personal
information) on the Platform in accordance with this Privacy Policy. If you disclose to us any
personal information relating to other people, you represent that you have the authority to
do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the Platform or any partner platforms or
establishments, consent to us (including our affiliates, lending partners, technology partners,
business partners and other third parties) to contact you through SMS, instant messaging
apps, call and/or e-mail for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to
reflect changes to our information practices. We will alert you to significant changes by
posting the date our policy got last updated, placing a notice on our Platform, or by sending
you an email when we are required to do so by applicable law.
Queries related to Privacy Policy
If you have a query, concern, or complaint in relation to collection or usage of your personal
information under this Privacy Policy, please contact us at the contact information provided
above.
